Terms of service

The products displayed on this website can be ordered and delivered to the countries listed as available at checkout. All prices displayed on this website are quoted in U.S. Dollars. If you are ordering from outside the United States, your bank or card issuer may apply its own currency conversion rate and fees, which are outside our control. International orders may be subject to customs duties, import taxes, and other fees imposed by the destination country; these are the responsibility of the customer and are not included in the displayed product or shipping price. All products purchased from this website should only be used in accordance with the manufacturer's instructions, precautions and guidelines. If any minor uses any product from Lokelani Essentials it should be only after the legal or parental guardian has discussed the product with the minor's doctor.

Lokelani Essentials does not support the unauthorized resale of its products. Due to various concerns relating to product quality, we strongly encourage our customers to purchase only from authorized Lokelani Essentials retailers or this website. The Lokelani Essentials satisfaction guaranty and any product warranties, expressed or implied, are only valid on products purchased from lokelaniessentials.com or from one of our official authorized retail partners. Lokelani Essentials does not extend any warranty or satisfaction guarantee to products purchased from unauthorized resellers.

OVERVIEW

Welcome to Lokelani Essentials! The terms "we", "us" and "our" refer to Lokelani Essentials. Lokelani Essentials operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Lokelani Essentials is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country, state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage. Our Services are not directed to children under 13, and we do not knowingly collect personal information from anyone under 13.

To use the Services, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide is correct, current and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all of your account activity.

SECTION 2 - OUR PRODUCTS

We have made every effort to provide an accurate representation of our products in our online store. Colors or product appearance may differ from how they appear on your screen due to your device and its settings. We do not warrant that the appearance or quality of any products purchased by you will meet your expectations or be identical to how they are depicted in our online store.

Our products have not been evaluated by the U.S. Food and Drug Administration or equivalent authorities in other countries, and they are not intended to diagnose, treat, cure, or prevent any disease. We recommend a patch test before first use and discontinuing use if irritation occurs. If you are pregnant, nursing, or have a known skin condition or allergy, consult a physician before use.

All product descriptions are subject to change at any time without notice. We reserve the right to discontinue any product and may limit quantities offered to any person, geographic region, or jurisdiction.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. We reserve the right to accept or decline your order for any reason, including if a destination country is subject to trade sanctions or export restrictions we must comply with. Your order is not accepted until we confirm acceptance and receive and process your payment. Please review your order carefully, as we may be unable to accommodate cancellation requests after an order is accepted.

Your purchases are subject to return or exchange solely in accordance with our Refund Policy.

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale.

SECTION 4 - PRICES AND BILLING

Prices, discounts and promotions are subject to change without notice. The price charged will be the price in effect at the time the order is placed, as set out in your order confirmation email. Posted prices do not include taxes, shipping, handling, customs, or import charges unless expressly stated.

You agree to provide current, complete and accurate purchase, payment and account information. You represent and warrant that the payment information you provide is true and complete, that you are authorized to use the payment method, and that you will pay all charges incurred, including shipping, handling, applicable taxes, and any customs or import fees.

SECTION 5 - SHIPPING AND DELIVERY

We are not liable for shipping and delivery delays. All delivery times, domestic and international, are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing in the destination country, or events outside our control. International customers are responsible for any customs duties, import taxes, or brokerage fees assessed by their country; these are not included in our shipping charges and are collected by the carrier or customs authority, not by us. Once we transfer products to the carrier, title and risk of loss passes to you.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, are owned by Lokelani Essentials, its affiliates or licensors and are protected by U.S. and foreign intellectual property laws.

These Terms permit you to use the Services for personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, republish, download, store, or transmit any material on the Services without our prior written consent. All rights not expressly granted are reserved by Lokelani Essentials.

Lokelani Essentials's names, logos, product and service names, designs, and slogans are trademarks of Lokelani Essentials or its affiliates. Shopify's name and logo are trademarks of Shopify. All other names, logos, and slogans on the Services are the trademarks of their respective owners.

SECTION 7 - OPTIONAL TOOLS

You may be given access to customer tools offered by third parties as part of the Services, which we do not monitor or control. We provide access to such tools "as is" and "as available," without warranties of any kind. We have no liability arising from your use of optional third-party tools. Use of such tools is at your own risk.

SECTION 8 - THIRD-PARTY LINKS

The Services may contain links to third-party websites. We are not responsible for the content or accuracy of any third-party materials, and we are not liable for any harm related to your access of, or transactions on, third-party sites. Review the third party's own policies before engaging in any transaction with them.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Lokelani Essentials is powered by Shopify, which enables us to provide the Services to you. Any sales and purchases you make in our store are made directly with Lokelani Essentials. Shopify is not responsible for any aspect of any sales between you and Lokelani Essentials, including any injury, damage, or loss resulting from purchased products. You expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from your purchases and transactions with Lokelani Essentials.

SECTION 10 - PRIVACY POLICY

All personal information we collect is subject to our Privacy Policy, and certain personal information may also be subject to Shopify's Privacy Policy. By using the Services, you acknowledge you have read these privacy policies. Because the Services are hosted by Shopify, information you submit will be transmitted to and shared with Shopify and third parties that may be located in other countries than where you reside, in order to provide services to you.

SECTION 11 - FEEDBACK

If you submit any ideas, suggestions, feedback, reviews, or other content ("Feedback"), you grant us a perpetual, worldwide, royalty-free license to use, reproduce, modify, publish, and distribute such Feedback for any purpose, including commercial use. We have no obligation to keep Feedback confidential, pay compensation for it, or respond to it. We may, but are not obligated to, monitor or remove Feedback we determine to be unlawful, offensive, or otherwise objectionable. You represent that your Feedback does not violate any third party's rights and will not contain unlawful, abusive, or obscene content, or any malware.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

The Services may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, and availability. We reserve the right to correct these and to change, update, or cancel orders based on inaccurate information at any time, including after an order has been submitted.

SECTION 13 - PROHIBITED USES

You may use the Services for lawful purposes only. You may not use the Services to violate any law; infringe our or others' intellectual property; harass or harm any person; transmit false information; send spam or unsolicited advertising; impersonate any person or entity; or engage in conduct that restricts others' use of the Services or exposes us to liability. You also agree not to upload malicious code, scrape or extract data using automated tools or AI agents, collect others' personal information, or bypass any security or access measures. We may suspend, disable, or terminate your account at any time if we determine you have violated these Terms.

SECTION 14 - AGENTS

This section applies if you use, allow, or cause the deployment of an Agent (any software that takes autonomous or semi-autonomous action on behalf of a person, without direct supervision) to access the Services. Agents must identify themselves in all requests by including "Agent/[agent name]" in the request's user agent string; must not conceal that interactions are from an Agent, including by mimicking human behavior or bypassing CAPTCHAs; must respond truthfully to any prompt asking whether interactions are from a human or computer; and must not circumvent measures intended to control Agent access. No Agent may access the Services if we have requested it refrain from doing so.

SECTION 15 - TERMINATION

We may terminate this agreement or your access to the Services at our discretion at any time without notice, and you remain liable for all amounts due up to the date of termination. Provisions that by their nature should survive termination will continue to apply, including Intellectual Property, Feedback, Disclaimer of Warranties, Limitation of Liability, and Indemnification.

SECTION 16 - DISCLAIMER OF WARRANTIES

Information on the Services is provided for general information purposes only, and we do not warrant its accuracy or completeness. EXCEPT AS EXPRESSLY STATED, THE SERVICES AND ALL PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT USE OF THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. SOME JURISDICTIONS DO NOT ALLOW THIS DISCLAIMER, SO IT MAY NOT APPLY TO YOU.

SECTION 17 - LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, LOKELANI ESSENTIALS AND ITS PARTNERS, OFFICERS, EMPLOYEES, AFFILIATES, AND SHOPIFY WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCT, EVEN IF ADVISED OF THEIR POSSIBILITY.

SECTION 18 - INDEMNIFICATION

You agree to indemnify and hold harmless Lokelani Essentials, Shopify, and our affiliates from any losses, damages, or claims, including reasonable attorneys' fees, arising from your breach of these Terms, your violation of any law or third party's rights, or your use of the Services.

SECTION 19 - SEVERABILITY

If any provision of these Terms is found unlawful or unenforceable, it will be enforced to the fullest extent permitted, and the remainder will stay in effect.

SECTION 20 - WAIVER; ENTIRE AGREEMENT

Our failure to enforce any provision is not a waiver of that provision. These Terms, together with any referenced policies, constitute the entire agreement between you and us and supersede any prior agreements.

SECTION 21 - ASSIGNMENT

You may not transfer or assign this agreement without our written consent. We may transfer or assign these Terms without notice to you.

SECTION 22 - GOVERNING LAW

These Terms are governed by the laws of the State of Hawaii, without regard to conflict of law principles, and by applicable U.S. federal law. You and Lokelani Essentials consent to the exclusive jurisdiction and venue of the state and federal courts located in Maui County, Hawaii, regardless of the country from which your order is placed.

SECTION 23 - HEADINGS

Headings are included for convenience only and do not affect these Terms.

SECTION 24 - CHANGES TO TERMS OF SERVICE

We may update these Terms at any time by posting changes to our website. Your continued use of the Services after changes are posted constitutes acceptance of those changes.

SECTION 25 - CONTACT INFORMATION

Questions about these Terms should be sent to lokelaniessentials@gmail.com.